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Last updated: 2025/02/12

Welcome to ciscar.fr! We highly value the protection of your personal data. This privacy policy informs you about how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

1. General Information

  • Data Controller: CISCAR, 77-81ter rue Marcel Dassault 92100 Boulogne-Billancourt, infos@ciscar.fr

  • Purpose: To provide our online sales services and ensure an optimal user experience.

2. Data Collected

We collect different categories of data:

  • Data provided by the user: name, first name, email address, phone number, shipping address, payment information.

  • Automatically collected data: IP address, device type, browsing history on our site (via cookies and similar technologies).

3. Use of Data

We use your data to:

  • Process your orders and payments.

  • Deliver your products.

  • Provide customer support and improve our services.

  • Send promotional offers (if you have given your consent).

  • Comply with our legal obligations and fight against fraud.

4. Sharing of Data

Your data may be shared with:

  • Our logistics partners (La Poste, UPS, etc.).

  • Analytics tools (Matomo).

  • Competent authorities if required by law.

5. Data Retention Period

We retain your data as long as necessary to fulfill the purposes described above:

  • Order data: 10 years (accounting obligations).

  • Marketing data: 3 years after the last interaction.

  • Cookies: See dedicated section.

6. Data Security

We implement technical and organizational security measures to protect your information from unauthorized access, loss, or theft.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Access, rectification, or deletion of your data.

  • Opposition or restriction of processing.

  • Data portability.

  • Withdrawal of consent at any time for marketing communications.

  • Filing a complaint with the CNIL in case of dispute.

8. Cookie Management

Our site uses cookies to improve your experience. You can manage your preferences via our consent banner or your browser settings.

9. Policy Changes

We may modify this policy at any time. The updated version will be published on our site with the revision date.

10. Contact

For any questions regarding this policy or your personal data, contact us at dpo@ciscar.fr